", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. If you need help email [email protected]. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". All depends when your manager wants you I guess. This is how life was back then. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. These cookies ensure basic functionalities and security features of the website, anonymously. Well send you a confirmation email with your appointment date and time slot. 22h52, Hi. . If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Compiled by Patrick Collinson. Anna Tims is away. Sustainability, Northern Openreach did not have anything to add to the BT statement. It says: Were very sorry about the problem with NJs broadband service. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Please enter at least 3 characters to search. You might not need a visit, just the right advice and help to identify the problem! So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Within 10 working days, Openreach will have completed their survey. . Qube are employed directly by BT to do Internal Home Checks. Overtime is usually available so the minimum . If the work is not complex, they'll carry out all the external work required. Contact BT for help and support with your BT broadband, TV, home phone or mobile. I need an engineer to come to my premises to fix a broadband fault. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. But you will have heard of BT, BT Broadband and BT Infinity . View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Openreach on LinkedIn: #weareopenreach | 17 comments Include an address and phone number. Come home no Internet. And once you've got some experience under your belt, there should be opportunities for overtime. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. At conservative gathering, Trump is still the favourite. Openreach, which controls most of the UK's. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. This cookie is set by GDPR Cookie Consent plugin. It's back to the future trying to get my BT broadband to work Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. We need our broadband but have been told that it could take days to fix. I also get time for classroom learning which hopefully . 10. Do openreach/ BT engineers work 24/7 ? First, Openreach will send an engineer to assess how much work is needed. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. An engineer visit is requested, and no fault is found. They come across many different situations that require considerable skill and the ability to think and act quickly. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. The installation takes around three hours and the Openreach engineer will need access to your property. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. It also insists that the line is properly fixed. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! This is simply not true. 12h52. An engineer will install an ONT at your premises to connect to the nearby fibre cable. The phone stopped working, and our broadband was down for about three hours but then came. Log intoorder trackerusing your BT ID or order reference and postcode. Is Openreach a Good Company to Work For? - How I Got The Job Youll be sent a new hub, so keep it somewhere handy. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. BT SFI2 Engineer Visits - activereach Ltd. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. BT Phone Number for Customer Service & Broadband - Selectra RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. They will try and get you . Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Try their website here. What are the time slots for Openreach engineer appointments? Openreach - how long to fix a fault - Edugeek Answered 26 October 2019 You will work long hours and not get paid for them . Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. If you currently work for the BT Group please apply directly through the Internal jobs board. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). ", http://www.speedtest.net/my-result/3167201384. The ISP said it can take up to 72 hours. For So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Myself and my team cover the whole of the UK. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. If you aren't available, someone over 18 will need to be around. Working at Openreach: Employee Reviews | Indeed.com Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. The cookie is used to store the user consent for the cookies in the category "Other. Well let you know how quickly you could be up and running when you order fibre broadband. Faulty equipment like a telephone or router not covered by a maintenance contract. Answered: Openreach engineer didn't turn up! | Sky Community The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. To change your appointment: You can also easily change engineer appointments using the BT Business app. Ask questions and share tips with other people 24 hours a day. Contact Us | Openreach I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. BT promised two engineer appointments but no one turned up. Super helpful and knowledgeableman. . How long is the appointment? If the work is complex, Openreach will take longer to do all the external work. Civil's don't have to give the hrs travel time as you have to start at a yard. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Mar 2018 - Present5 years 1 month. & Broadcast. We use cookies to optimize the website, no personal information is stored. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Openreach Civil Engineer Interview Questions | Glassdoor Those striking are largely Openreach engineers and call centre workers. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Well remotely activate a port on the ONT. Lost or stolen. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Well let you know if this happens. Monday 9th June 2014. 15h06. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest You might not need a visit, just the right advice and help to identify the problem! Their service has stopped working and it is not fully fixed after two full working days. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life Thank You). Asked 22 May 2022 The installation takes around three hours and the Openreach engineer will need access to your property. BT and Openreach workers stage second strike over pay Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Your salary BT Openreach Engineer - if you can't book a visit try an independent 8.40 for each calendar day that the service is not repaired. Amount of compensation. Missed appointments. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. I interviewed at Openreach (London, England) in Sep 2020. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available - Providing data governance through all operational teams in order to maintain and improve data quality. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . However, you may visit "Cookie Settings" to provide a controlled consent. Thousands of members of Communication Workers Union will take action for 24 hours. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Skype involved a presentation, then a capability and suitability assessment. How to report a BT line fault or broadband fault. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Our broadband then stopped working completely. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Was the First Engineer who the complaint was about actually a Qube Engineer? Fibre Engineer - jobs.bt.com Your just as rude! I'm wondering will there be engineers working on a saturday? Clear a path to the main telephone socket, if you have one. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. . It was reported a yesterday (I think). The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Do I have to pay for this visit? BT to merge divisions, Openreach strike actions ends Training is rushed, clothing is poor and supervisory support is weak. Hey,@zoni23welcome back to the community. @XRaySpeX . The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Instal a new Telephone Extension Socket Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Do openreach/ BT engineers work 24/7 - thinkbroadband The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Jobs at Bt Openreach - Civil Poling Engineer BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers Engineer installation | BT Help Theyll aim to do this within 5 working days of you placing your order. The fault is due to damage caused by someone at the customer's premises. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. @bt_uk. I'm wondering will there be engineers working on a saturday? Necessary cookies are absolutely essential for the website to function properly. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . He is very hard working and does things without needing to be asked. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. 30-03-2021 If you arent available, someone over 18 will need to be around. Openreach | LinkedIn What is a Fibre to the Premises (FTTP) Service Identifier? Solved: Invisible hole diggers - BT Community - BT Broadband The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges.