A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. Then sign on with recovery account to do the restore. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Use Microsoft Authenticator option does not send notifications to my Q: How is my location information used and stored? Location. A: The Authenticator app collects your GPS information to determine what country you are located in. My phone have been stolen, I had work account logged in there. This permission is required for sending notifications. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Q: How do I make Authenticator the default autofill provider on my phone? Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. After I enter that information and return to the mail app, I get an error. If you want to be certain that your account is always secure, you should use the Authenticator app. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. Personal use works every time. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! The only thing I see working on the Android app is the countdown random number Once i did that, I now get the notifications again. [email protected]. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. They also can contain device data such as device name and operating system version. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. Q: I lost my device or moved on to a new device. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. For the Outlook account, youd follow the same steps. On Android, Microsoft recommends allowing the app to access location all the time. In such case we would suggest you to uninstall and reinstall the app once and check. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. Use Microsoft Authenticator option does not send notifications to my I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. Find out more about the Microsoft MVP Award Program. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. TechCommunityAPIAdmin. Authentication app is not working correctly. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. On the next screen, you can select onStop sync and remove all autofill data. The app will request this permission only if your organization has a policy requiring location. Then sign on with recovery account to do the restore. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Oct 06 2018 Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? I have been trying to log in to my Microsoft account on my new laptop. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. This minimaldata is needed to keep the app updated and secure. This affects both personal and work/school accounts. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. microsoft authenticator not sending notifications new phone Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Make sure the device hashardware encryption enabled. There is no alternate method since Phone/Text are disabled. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. I have submitted feedback logs using Incident ID:UE5893G if it helps. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Authenticator not sending notification when signin in Authenticator This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. May 31, 2022 . Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Just clicking on it will cause a notification permission request to pop up which you can grant. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. Q: How do I turn on password autofill in Authenticator on my phone? Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Autofill is not currently available for work or school accounts. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. On iOS, Microsoft recommends allowing the app to access location always. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. What might be the issue? Therefore, having the phone and approving the request meets the criteria for the second step of verification. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. This type of notification is often used by banks and other financial institutions in order to protect their customers information. Can Power Companies Remotely Adjust Your Smart Thermostat? I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Read the contents of your storage. More info about Internet Explorer and Microsoft Edge. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. If you have a device that is registered with your organization, you might need an extra step to remove your account. Based on my knowledge, if you want to older version APP, you could download apk file and install it. Its also important to remove the accounts from your old phone. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. If you have an Android device, the ID.me Authenticator app is the best option. WhatdoIdo? What should I do? Not receiving Microsoft Authenticator notifications on new phone Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. The specific permissions you see will depend on the type of phone you have. I guess i've never noticed this as the notifications have just stopped working recently. CSP Partner security requirements where this community is meant for. Control vibration. I have make sure that the battery optimization and all sort of notification permissions are allowed. did you restore from a backup of the accounts on it or go fully from scratch? Q: Why does the app request so many permissions? I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! Next, you need to open the app and sign in with your Microsoft account. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Q: How can I see whichsites are using my identity data? by Full network access. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. A: Here's the full list of permissions that might be asked for, and how they're used by the app. Then, select Settings and scroll down to the Notifications section. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. You can try to resolve your network connections through your phone settings. The Authenticator app is available forAndroidandiOS. Oct 06 2018 Q: Is registering a device agreeing to give the company or service access to my device? You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Dec 14 2021 Microsoft Authenticator App does not send approval request or Some work and school accounts require an additional PIN whenever you verify your identity. A: When you open Authenticator, you'll see your added accounts as tiles. Push notifications are an excellent way to keep your users up to date on the most recent content. Q: Can I add only certain users in my organization to the allowlist for Autofill? I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Open APP and check for notifications. Q: How can I get my Incident ID aftersending logs to customer support? but the amazing thing is they can reach other web-pages like google or Yahoo. However, I now get three notification sounds after approving the request. Your accounts will then automatically be added to Microsoft Authenticator on your new one. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Q: I got a new device or restored my device from a backup. You can turn App Lock on or off on the Authenticator Settings page. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Its essentially the same process you went through when you set up the account originally. Password autofill won't sync work or school account password for your users. You can browse these log files in the app at any time to see the information being gathered. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. Restart the device and try again.2. The Authenticator app is not required for all accounts. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. To do this, open Microsoft Authenticator. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? We found that theres no way to export all your accounts, and then import them onto a new phone. microsoft authenticator not sending notifications new phone microsoft authenticator not sending notifications new phone. change it to mobile connection to see if it is working3. Sign-in with this account on the device registration page, then try enabling passwordless for the account. It was in the way more than I used it so I turned it off. Q: Why do I only get notifications when the app is open? Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. If possible, you could check this Heres how to move your 2FA accounts if you useMicrosoft Authenticator. Delivered on weekdays. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. You could search it on Google. This permission is required for sending notifications to verify your identity. Please let me know if you need any further assistance. I am now receiving notifications as expected and all approvals are working. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. I'm afraid it's an Android 5.0.2 issue. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? Tap the account you want to remove, and then tap Remove Account.. After you tap the Contoso account tile, the verification code is visible in full screen. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Azure side(work) never sends notification to authenticator. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Then sign on with recovery account to do the restore. This data allows our engineers to improve the app in ways that are important to you. If the date and time is wrong, or out of sync, the code won't work. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. SMS. Yes, multiple times. Get The Word Out About Your GoFundMe Campaign! A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Try to remove the account in Authenticator and try again to see if there's any different. I have not uninstalled the app from the old phone because I wanted to test it first. This timer is the countdown to the verification code changing to the next code. You need to accept the notice of this data collection when you use the app for the first time. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. I'm glad I'm not the only one. For example, say you set up 2FA on the Gmail account [email protected] in Authenticator on your new phone. All of this could be fixed with a one time bypass for cloud! Hi everyone. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. When I go back to the iOS app, I get stuck. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. A: The Authenticator app collects three types of information: Account info you provide when you add your account. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. If you change your mind, you will need to go to Settings and manually enable the permission. Thanks. Q: How do I remove an account from the app? When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. Make sure the app is turned on to use sound or to vibrate for notifications. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. When the app is closed, I don't get notifications. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. Accessibility Service. This article answers common questions about the Microsoft Authenticator app. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Can you get notifications from other apps? Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. This data is stored on your device and can be removed by removing your account. Any personal data collected is limited to information needed to help troubleshoot app issues. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.